All attendees may check in starting at 11:30am to receive badges and other information for use throughout the conference.

Show & Tell: Real Reports, Smart Ideas, Shared Inspiration

The Show & Tell will be available from 12pm on Tuesday, August 12 until 3pm on Thursday, August 14.

Think of it as a science fair for reporting and use of the software—only with dashboards, templates, calendars, and the real-world outputs Momentus customers rely on every day. The Show & Tell is your chance to explore how others are building smarter workflows and clearer data stories using Momentus tools. Whether you’re showcasing your own work or browsing for ideas, you’ll find practical, peer-driven inspiration.

Drop by to see featured examples, leave feedback, spark conversations, and connect with the Momentus team and fellow users throughout Illuminate.

Want to share your work? Submit your examples here.

The new Enterprise UX is here—and the rest of your Illuminate training will be delivered through it. This session is your chance to get comfortable with the refreshed interface, explore what’s changed, and learn how to move through it with confidence. We’ll share early adoption stats, highlight key improvements, and offer practical tips to help you get the most out of the new experience before diving into the rest of the conference.

Join us for a focused walkthrough of the latest Momentus Enterprise features designed to optimize operations, boost transparency, and enhance the guest experience. This session will spotlight powerful new capabilities—like change tracking, email integration with activities, Outlook calendar integration, WeTrack Risk, Momentus Payments, and reporting enhancements. Whether you’re just getting started or ready to dive deeper, you’ll gain clear insights into how Enterprise is evolving to better support you.

Your voice matters—and it’s powering product innovation. In this interactive panel, the Momentus product team will pull back the curtain on how customer insights directly influence what we build. Hear real stories of how user feedback has led to new features and enhancements, and get a closer look at the research and development process that drives them. You’ll have the chance to engage directly with the product team, connect with fellow customers, and share your own input. Join us to see how collaboration fuels progress—and how your ideas can shape what’s next.

Join our CTO for a behind-the-scenes look at the technology strategy shaping the future of Momentus. From AI and automation to performance, security, and system-wide innovation, this session is designed for those who want to dig a little deeper. Whether you're in IT, a systems thinker, or just curious about how things work, you’ll gain a clearer view of how we’re solving complex challenges and scaling what’s possible.

Packages are a surprisingly powerful way to simplify event setup—if you know how to use them effectively. In this session, you’ll learn when and why to use packages, what they can (and can’t) do, and how to navigate all the options available. We’ll walk through best practices for designing simple packages—like A/V projector packages, breakfast menus, and room setups—then dive into more advanced configurations, including substitutions and pricing by package details. You’ll also see how packages show up in service orders, work orders, reports, and guest-facing apps. Whether you're starting fresh or adjusting on the fly, you'll leave with the clarity and confidence to make packages work for your team.

This session is relevant for all segments and will be especially relevant for Intermediate users and app admins in Event Services, Operations and F&B.

To access the environment for live training exercises, use this URL. 

Username: the email you used when registering for Illuminate
Password: GOMO25!

What makes a venue truly unforgettable—for players and fans alike? Join Al Baxter, former Wallaby and Australia’s most capped pro - now venue architect, as he shares how his experience on the world’s biggest rugby stages informs the way he designs spaces today. With deep expertise in sports, leisure, and convention design, Al brings a rare dual perspective: what it’s like to compete in these environments—and what it takes to shape them. From his favorite stadiums to play in to the venues he’s helped design, Al will explore how great design creates extraordinary moments.

A strong resource configuration is the foundation for everything—from pricing and inventory to clean service orders and reports. In this session, we’ll walk through best practices for structuring your Resources and explain the key relationships between Inventory, Resources, Price Lists, and Service Order Items—including what transfers between them and what doesn’t. You’ll learn how to use tools like Price List Order Forms and Notes more effectively, and how to manage common complexities like seasonal menus and multi-building inventories. Planning a Resources library refresh? We’ll also cover how to audit your current setup, leverage core reporting fields, and decide when to copy or replace a resource. If you're looking to clean up, scale up, or just make better use of the tools you have, this session will help you do it.
This session is relevant for all segments and will be especially relevant for Intermediate and Advanced users and app admins who lead operations and manage resources.

To access the environment for live training exercises, use this URL. 

Username: the email you used when registering for Illuminate
Password: GOMO25!

Join us for a evening of networking and reconnecting with industry peers and Momentus staff to 'kick-off' the conference with a reception on the field of play.

Start your day with an energizing 5K run and coffee social! Meet us in the Novotel Hotel lobby at 6:30AM for a relaxed 4–5 km loop in the park. We’ll wrap up after about 30 minutes to reconvene at the hotel café for a 15-minute coffee and chat. You’ll have plenty of time to freshen up and make the short walk to Accor Stadium for the final day of sessions. Lace up your runners and join us for some early-morning momentum!

Hotel meet-up spot to be announced.

Say goodbye to manual entry and hello to faster event setup. In this interactive session, you’ll get a first look at the new import tool in Enterprise—designed to streamline function scripting and save valuable time for event managers. Whether you watch a live walkthrough or try it yourself, this session offers a practical dive into how the tool can simplify your workflow.

Start your day with a forward-looking perspective on where Momentus is headed. In this energizing session, CEO Alex Alexandrov will share what’s new across the company, how we’re thinking about the future of our products and platform, and the priorities guiding our work across the venue and event industry. Whether you’re a longtime customer or new to the Momentus community, this is your inside look at what’s driving our strategy—and what’s next.

Learn what’s coming next for the Momentus Enterprise product. In this session, the Momentus product team will walk through what’s planned for the next six months, as well as the directional roadmap. You’ll hear about key themes shaping the roadmap and how your feedback continues to guide our direction. Whether you're planning ahead or looking to align your teams with upcoming changes, this is your front-row seat to the future of Enterprise.

Step into the control room and experience incident management and event checklists in action. In this interactive session, you’ll use your mobile phone or other device to participate in a live simulation that demonstrates how Momentus supports real-time incident tracking, safety, and operational control. Learn how you can help your teams stay coordinated, respond quickly, and manage event-day challenges with confidence.

To access the environment for this session, use this URL.

During lunches and in each break, the Lounge will be a space for networking with your peers, meeting with Momentus staff and event sponsors, and participating in the additional activities.

Have you ever worked with someone who said… “I just can’t wait for this change to be over so things can go back to normal?” The implementation of any new strategy or approach will mean that things must change because maintenance of the status quo would mean no real improvement. Every individual is faced with the challenge of equipping themselves to manage in an ever-changing environment. As leaders, the responsibility to impact positively on people, processes and profit is significantly amplified.

Building upon over four decades of experience, this informative and entertaining session will cover a series of proven and practical ways to lead more effectively through change, regardless of your role. Join speaker Bruce Sullivan as he explores the following topics:

• How are we, as leaders, managing ourselves in a way that will help our teams to grow our revenues, build a positive reputation in our community whilst still creating a great workplace culture?
• What could we be authentically and mindfully be doing more of to improve our own wellbeing and lead others in a way that will have positive, effective and useful long-term impact that will benefit ALL Stakeholders?
• How do we expand our “change coping capacity tool kit” and move quickly through change?

This session will be repeated twice.

As the venue and event industry surges into a new era of growth, financial operations must keep pace. In this session, discover how Momentus Payments transforms how venues manage payments—from improving cash flow to eliminating manual reconciliation. We'll explore the realities of modern event payments, walk through key capabilities of the Momentus Payments solution, and highlight how automation, security, and real-time visibility are shaping the future of financial operations. Whether you're looking to simplify collections, enhance the customer payment experience, or equip your finance team with better tools, this session will show what’s possible when payments work the way events do—fast, flexible, and seamlessly integrated.

Functions are for all venues and can serve as the foundation of every event—and getting them right sets you up for everything that follows. In this session, you’ll learn what functions are and why they matter, how to build schedules quickly using scripting, bulk edits, and keyboard shortcuts, and how to optimize views and fields for clarity and speed. We’ll cover best practices for usage and levels, how to speed up data entry with linked actions to add diagrams or add service orders, and little-known features that make the Event Functions page and Function Calendar more powerful than they appear. This is your foundation for smarter, faster event detailing.

This session is relevant for all segments and will be especially relevant for Intermediate and Advanced users and app admins who schedule or manage events. This session pairs well with ‘'Smarter Service Orders’ and ‘Work Orders that Deliver’ sessions, but you do not need to attend those to effectively participate in this session.

To access the environment for live training exercises, use this URL. 

Username: the email you used when registering for Illuminate
Password: GOMO25!

Join Momentus and our strategic partners for an honest, forward-looking conversation about how AI and data-driven reporting are influencing everything from workforce planning to point-of-sale and event operations. In this session, we’ll highlight real customer experiences—including hurdles overcome and lessons learned, discuss practical considerations which shape how you work, and explore different viewpoints and peer-tested ideas.

Once your functions are set, it’s time to detail them. This session focuses on building out service orders efficiently and with intention—through optimized workflows, layouts, views, and pages. Learn how and where to make quick updates, streamline the editing experience, and use filters, groupings, and links to move quickly and accurately. We’ll also unpack powerful but often-overlooked fields—like taxability, service charge exemptions, and billing options—and explain when and why to use them. Whether you're maintaining accuracy or avoiding redundancy, this session will help you build cleaner, more effective service orders.

This session is relevant for all segments and will be especially relevant for Intermediate and Advanced users and app admins as well as event managers. This session pairs well with ‘Building Function Schedules Effectively’ and ‘Work Orders that Deliver’ sessions, but you do not need to attend those to effectively participate in this session.

To access the environment for live training exercises, use this URL. 

Username: the email you used when registering for Illuminate
Password: GOMO25!

Manual entry doesn’t scale—AI does. This session introduces Momentus’ AP Automation tool and how it helps streamline invoice processing, reduce errors, and save time across accounts payable workflows. We’ll walk through how it works, what it automates, and how AP teams can start leveraging it to cut down on manual tasks. This is a show-and-tell session—no setup required to attend or benefit.
This session is relevant for all segments and will be especially relevant for Full Financials users and app admins who are in finance or accounting or those who work closely with these teams.

To access the environment for live training exercises, use this URL. 

Username: the email you used when registering for Illuminate
Password: GOMO25!

After the inputs come the outputs—this session focuses on making work orders truly work for your team. We’ll look at how work orders are generated, who they serve, and how to ensure they reflect real operational needs. You’ll learn how to make use of features like “Assign To,” “Issue Completing,” and “Pickup Date/Time,” as well as which fields (like item notes) deserve more attention than they get. We’ll also discuss planning workflows based on function calendars, and what’s ahead for work order report designs. If you’re still handing your ops team a one-size-fits-all document, this session will help you evolve your process.

This session is relevant for all segments and will be especially relevant for users and app admins who lead operations and manage events. This session pairs well with ‘Building Function Schedules Effectively’ and ‘Smarter Service Orders,’ but you do not need to attend those to effectively participate in this session.

To access the environment for live training exercises, use this URL. 

Username: the email you used when registering for Illuminate
Password: GOMO25!

Honor the past. Illuminate the future. Celebrate the present. You and your team work throughout the year to create memorable moments for your customers. This event is to celebrate YOU and what you do for your community, your team and the industry. Please join us for a fun evening complete with dinner, drinks, and maybe a few awards.

Say goodbye to manual entry and hello to faster event setup. In this interactive session, you’ll get a first look at the new import tool in Enterprise—designed to streamline function scripting and save valuable time for event managers. Whether you watch a live walkthrough or try it yourself, this session offers a practical dive into how the tool can simplify your workflow.

Momentus is evolving into a unified platform that connects your systems and unlocks your data. In this session, we’ll share how two key initiatives—Momentus Analytics and Momentus Connect—are laying the foundation. Learn how we're delivering actionable insights into sales performance, optimization of operations and equipping teams with self-service tools to integrate faster and scale smarter. Whether you're focused on visibility, efficiency, or extensibility, this session will show how the Momentus platform is built to grow with you.

Join moderator Steve Mackenzie for a fast-paced session featuring a panel of customers, each sharing the discoveries, strategies, and successes they’ve unlocked using our platform. Each speaker will deliver a concise presentation on a topic of their choice—whether it’s optimizing workflows, driving organizational change, integrating new tools, or another innovative use case. You’ll walk away with real-world tips, practical lessons learned, and fresh ideas you can adapt immediately.
 
Connect directly with our speakers after the session with follow-up questions, dive deeper into their case studies, and explore how their approaches can be tailored to your organization’s needs. Don’t miss this chance to build peer-to-peer relationships and gain even more actionable insights.

Step into our product research lab and take a seat at the R&D table. In this interactive session, you’ll be among the first to explore new design concepts aimed at solving real-world event detailing and scripting challenges. Evaluate early solutions based on customer feedback, collaborate with peers, and provide input that will directly influence the next generation of tools you use every day. You do not need to attend the function schedules session to participate in this workshop.

Join peers from museums, performing arts centers, clubs, zoos, showgrounds, attractions, and more for an open roundtable designed to foster connection and shared learning. Whether you're here to network, ask questions, or explore common challenges, this session offers a flexible space to exchange ideas and surface opportunities unique to arts, culture, and attraction venues. If you have any topics you would like considered, please reach out to Illuminate@gomomentus.com

Join fellow stadium, arena and racetrack professionals for a roundtable discussion focused on your world—high-impact events, complex operations, and evolving expectations. Whether you’re looking to talk tech, share strategies, or simply connect, this is your space to speak with others who get the scale and pace of your venue. If you have any topics you would like considered, please reach out to Illuminate@gomomentus.com

Join Melissa Brown, CEO of the Australian Business Events Association, and Joel Edmondson, CEO of the Venue Management Association, for an insightful fireside chat moderated by Steve Mackenzie, Chief Innovation Officer at Momentus Technologies. Together, they’ll explore the current landscape of the venue and events industries, share challenges their members are navigating, and highlight the strategic initiatives shaping the future. This session will be offered twice, each tailored to different sectors—one focused on conventions and exhibitions, and one on live entertainment and other event types—to ensure relevance and resonance for all attendees.

This one is focused on conventions, exhibitions, and business events.

This session brings together professionals from Councils and multi-venues complexes or entities. Designed as an open forum, it’s a chance to connect with peers, ask questions, and discuss the tools, trends, and day-to-day realities that shape your work. Come ready to share and explore. If you have any topics you would like considered, please reach out to Illuminate@gomomentus.com

Join Melissa Brown, CEO of the Australian Business Events Association, and Joel Edmondson, CEO of the Venue Management Association, for an insightful fireside chat moderated by Steve Mackenzie, Chief Innovation Officer at Momentus Technologies. Together, they’ll explore the current landscape of the venue and events industries, share challenges their members are navigating, and highlight the strategic initiatives shaping the future. This session will be offered twice, each tailored to different sectors—one focused on conventions and exhibitions, and one on live entertainment and other event types—to ensure relevance and resonance for all attendees.

This session is focused on live entertainment and other events and venues.

This session brings together professionals from convention and exhibition centers conference centers, function spaces, and unique event venues. Designed as an open forum, it’s a chance to connect with peers, ask questions, and discuss the tools, trends, and day-to-day realities that shape your work. This will be a space to ask questions, share experiences, and explore common themes across sales, operations, and event delivery. Bring your perspective—and leave with new connections and ideas.

If you have any topics you would like considered, please reach out to Illuminate@gomomentus.com

During lunches and in each break, the Lounge will be a space for networking with your peers, meeting with Momentus staff and event sponsors, and participating in the Passport Program.

This session is designed for Enterprise attendees located in New Zealand. More details to be shared closer to the event.

This session is designed for Enterprise users located in Sydney. More details to be shared closer to the event.

Explore how widely relevant Momentus Extensions can streamline key event workflows. This session will cover tools that enhance CRM data quality, simplify client interactions, and improve operational flow—including the Account Management Portal, Online Space Booking, Online Event Ordering, and the Event Portal. Learn how these capabilities can drive value for your venue and improve the event experience for clients and internal teams alike.

To access the environment for live training exercises, use this URL. 

Username: the email you used when registering for Illuminate
Password: GOMO25!

Clean books start with clean transactions. This session breaks down best practices for managing A/R activity—so your receivables ledger stays accurate, your reports stay clean, and your month-end close runs smoother. Learn when to issue a credit versus void an invoice, how to distinguish between deposits and payments, and how to use the right transaction types to maintain an accurate aging report. We’ll also cover the tools and techniques for applying adjustments and corrections without creating downstream issues. Walk away with clear guidance to prevent confusion, reduce rework, and protect the integrity of your financial data.

This session is relevant for all segments and will be especially relevant for users and app admins who are in finance or accounting or those who work closely with these teams.

To access the environment for live training exercises, use this URL. 

Username: the email you used when registering for Illuminate
Password: GOMO25!

Discover a streamlined approach to managing event sales from initial inquiry to confirmed booking. This session walks through best practices for capturing leads, qualifying and converting them to CRM accounts, generating Event Opportunities, and managing the full sales lifecycle through to contracting. You'll also learn how to track conversion rates across each stage to improve performance and forecasting.

To access the environment for live training exercises, use this URL. 

Username: the email you used when registering for Illuminate
Password: GOMO25!

Having explored WeTrack’s operations features earlier in the event, join us to complete the picture. This hands-on session dives into how Enterprise and WeTrack work together to support a seamless operations experience—from planning through execution. Collaborate with peers to share how you’re using Enterprise today, explore where WeTrack fits in, and help shape future enhancements by providing feedback directly to our product team. You do not need to attend any prior session to participate in this workshop.

This session brings together the best of customer reporting and new platform capabilities. First, we’ll highlight real-world reports and dashboards submitted by your peers, sharing practical insights and strategies behind their most effective outputs. Then, we’ll dive into Ask Momentus—our new, AI-powered tool for surfacing answers and insights from your data. Learn how to apply best practices, overcome common reporting challenges, and explore how Ask Momentus can make finding and understanding information faster and easier.

Dive into the next level of financial management with this focused session on advanced financial features. This session explores tools and capabilities that drive strategic decision-making, improve reporting accuracy, and enhance financial automation. Learn how to leverage features like reclassing journal entries, credit card surcharges, payment schedules and budgeting among other topics, to optimize performance and ensure compliance. Walk away with practical insights to unlock greater value from your financial systems.

To access the environment for live training exercises, use this URL. 

Username: the email you used when registering for Illuminate
Password: GOMO25!

Join us as we close out Illuminate 2025 with a moment of reflection, recognition, and gratitude. We’ll celebrate the ideas shared, the progress made, and the people—like you—who continue to shape our community. Hear parting words from Momentus leadership as we wrap the week and look ahead to what’s next.